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Product Support

MetiLinx offers comprehensive product support for customers and web-based support for trial downloads. MetiLinx product support is delivered via a web-based system that handles support requests and provides known solutions.

Requests for support are known as “cases”, which can represent anything from a question to a product error. Cases are submitted via the online request system. An email confirmation with a case number is sent immediately, then product support responds appropriately.

Solutions are also provided via a search of our solutions knowledge base which contains FAQs, How Tos and Product Issues. The knowledge base is new and content is frequently added.

MetiLinx Customers
MetiLinx customers are encouraged to use our self-service portal at . In the portal you are able to perform a solution search, open a new case, and view/update previously open cases. Information about support hours and phone numbers are provided there.

Our self-service portal requires a logon and password that is sent via email. If you have not received a userid and password for the self-service site, please contact your salesperson, or open an issue via Online Request.

Download Users
Users who have downloaded a product on a limited trial may also open issues or search our knowledge base.